Conduet vs Intercom Fin
Intercom Fin is a resolution-priced support agent. Conduet is a flat-fee platform with BYOK. Here’s the cost comparison for typical volumes.
Pricing
Fin charges US$0.99 per resolved ticket on top of Intercom seat fees. 1,000 resolutions/mo ≈ A$1,500. Conduet Pro is A$49/mo + raw OpenAI/Anthropic cost (typically A$15–40 for similar volume) = ~A$65–90/mo total.
Feature-by-feature
| Feature | Conduet | Intercom Fin |
|---|---|---|
| Pricing model | Flat AUD subscription + raw LLM | US$0.99 per resolution + seats |
| Cost at 1,000 resolutions/mo | ~A$65–90 | ~A$1,500+ |
| BYOK OpenAI/Claude | Yes — Pro (A$49/mo) | No |
| Visual workflow canvas | Yes | No — support-focused config |
| WhatsApp / Messenger / Instagram / WeChat | Included | Intercom-native only |
| Knowledge base (RAG) | pgvector, PDF/DOCX/sitemap | Intercom help centre |
| Existing helpdesk integration | Via webhooks / API | Deep — it is the helpdesk |
| AUD billing | Yes | No |
| Australian data residency | Yes (paid plans) | No |
| Free forever plan | 500 msgs/mo, all channels | Sandbox / trial only |
Pick Conduet when
- • You want predictable flat AUD pricing regardless of volume
- • You don’t already live inside Intercom
- • You want the bot to also handle WhatsApp, Messenger, Instagram, WeChat
- • You want BYOK and no per-resolution fees
Pick Intercom Fin when
- • Your support team already lives inside Intercom Inbox
- • You need tight Intercom-native features (macros, teams, SLAs) with zero extra plumbing
FAQ
Can Conduet replace Fin for support?
Yes — use a Conduet agent with your knowledge base and a Hand-off step that posts to your helpdesk webhook. For most teams this covers the same ground as Fin at roughly 1/20th the cost.
What if I use Intercom for everything else?
You can keep Intercom for inbox, seats, and macros and use Conduet only for the agent layer — then hand off to Intercom Inbox via its API. You get Intercom’s helpdesk plus Conduet’s AI at a flat AUD price.
Try Conduet — free, no credit card
Build an AI agent in ten minutes. BYOK OpenAI/Claude on Pro. Deploy to web, WhatsApp, Messenger, Instagram and WeChat.